Your contribution to TenneT
As Warranty Manager you are responsible for the handling of the warranty cases.
- Handling of defect notifications related to contractors i.e. communication, exchange of data
- Ability to manage the project related warranty claims and collect in a central collection point. Perception of the project central collection point for the warranty claim notifications
- Handling of warranty claims with regards to the established warranty process
- Usage of the project management tool (Think Project)
- Periodic status updates and coordination with the contractor
Internal reporting (Key Performance Indicators)
Participating in clarifying discussions with the contractor - Quality assurance / sanity check:
- Is the defect registered in the SAP System with appropriate reference numbers?
- Was the defect identified and documented before hand over
- Quality check notice of defects: form is correctly completed, defect is clear, comprehensible, accurately described
- Consultation with responsible operational engineer, service group technician etc. may be necessary with regards to claims.
- Warranty defect – entry in the list/forwarding to the specific contractor
- Update the status change in the status overview list and in tp! with supporting documents
Your profile and background
- This position requires a Master’s Degree or Diploma in Natural Science or Engineering or comparable qualification.
- You are able to manage uncertainties, you can develop frameworks to estimate them, test these frameworks in discussions with others.
- IT knowledge especially Microsoft office and Think Project is required.
- Open style of communication, actively discuss with your colleagues and know how to convince others with arguments.
- You are fluent Dutch and English (both written and spoken), German would be preferable but not mandatory (internal meetings are in English).
- You are willing to travel as needed, to coordinate with internal and external stakeholders.
Our recruiting process
Our offer
This will be our challenge
Additional information
- The weekly working time is 40 hours
- Type of contract is indefinite
- Job interviews for this position will be in English and Dutch. Please send us your resume and motivational letter (for TenneT and for the positon) in English as well
- The salary range for this role is between € 3.879,- and € 7.660,- gross per month based on 40 hours in salary scale 8 of our TSO collective labor agreement.
Salary
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