Your contribution to TenneT
Main activities are:
- End to end responsible for IT Services , both in the Netherlands and Germany, required to deliver IT Services in scope. You are able to develop/use an SLA and KPI structure that will allow you to optimally deliver these services.
- You are the first point of contact for the business owner of these contracts
- You will be responsible for the relationship with the vendor, regarding quality of service, but also on contractual, relational and sometimes third party external support organization . You will work closely with the Contract & Service Managers of ITF.
- Managing other internal and external suppliers involved in the delivery of the IT Services.
- Leading negotiations for current and/or new services within (EU) Tenders
- - You initiate and coordinate improvements in service delivery cross team and cross function/role improvements outside the IT/ Business responsibility
- You are responsible for preparing an annual budget for the IT services in scope and monitor that the IT services are realized within this budget in coorperation with service management.
- Monitoring IT changes in terms of quality, scope, budget and timely delivery
- Ensuring that the IT / Business Service complies to the ITF-Policies and actively contribute to further improvements of the ITF Policies
Your profile and background
Furthermore:
- Bachelor or Master education in a relevant field
- Minimum of 5 years' experience as a Contract/Service (Delivery) Manager or similar position
- You have demonstrable experience with Contract and Supplier Management processes in the field of IT.
- Experience in managing a Managed Cloud Provider is a plus
- Contributing to the team result, even if this is not directly in your own interestSpeaks and writes English fluently (German/Dutch is a plus)
- Willingness to travel regularly to other TenneT locations (the Netherlands, Germany)
Our recruiting process
Our offer
This will be our challenge
Additional information
- Startdate: asap
- The weekly working time is 32- 40 hours
- The position is unlimited
- Optional: Job interviews for this position will be (partly) in English. Please send us your application document in English as well
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